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As a Malaysian who loves travelling, I have personally explored various travel agents in KL. There are top 10 travel agencies in Malaysia that I wish to share with you after my research.
My journey in selecting them involved thorough research, considering factors like customer feedback, service diversity, and local expertise. Whether it’s uncovering local beauties or venturing abroad, these agencies are your best choice.
Top 10 travel agency in Malaysia
- Apple Vacations – Known for offering a diverse range of travel packages, specialises in both leisure and corporate travel, providing unique and personalised experiences.
- Golden Destination – This agency focuses on delivering high-quality travel experiences, often featuring luxury and bespoke travel options for discerning travellers.
- Parlo Tours – Reputed for its well-organised tours and vacation packages, catering to a wide range of destinations and often prioritising customer satisfaction.
- Malaysian Harmony – They offer a variety of travel services, including leisure and corporate travel, with a strong emphasis on creating harmonious travel experiences.
- Best Holiday – Aims to provide memorable holiday experiences, offering a wide range of travel packages to various destinations.
- GTT (Golden Tourworld Travel) – is well-known for its comprehensive travel services, offering everything from flight bookings to hotel accommodations and guided tours.
- MyZarra Travel & Services – This agency stands out for its personalised service, focusing on creating tailor-made travel experiences for its clients.
- Happy Trails! Malaysia – Specialises in unique travel experiences, often incorporating off-the-beaten-path destinations and cultural immersion.
- Easy Europe – They specialise in European travel, providing expertly crafted itineraries and packages to various European destinations.
- AF Travel – Offers a range of travel services with a focus on Asian destinations, known for its efficient service and well-planned tours.
Apple Vacations
Introduction
As a top travel agent in KL, Apple Vacations has made a significant impact in the travel industry. Their expertise and comprehensive services cater to a wide range of travel needs, from leisure trips to business travel, making them a standout choice in travel agency Malaysia.
Agency Selling Point/Package
Apple Vacations offers a wide range of travel packages, there are different packages provided and listed on its official website.
- Group Series: Specialised packages for group travel.
- African Tours: Destinations include East Africa, Egypt, Kenya, Morocco, South Africa, and Tunisia.
- Asian Tours: Covering various destinations across Asia.
- European Tours: Encompassing Austria, Belgium, Bosnia Herzegovina, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Italy, Luxembourg, Malta, Montenegro, Netherlands, Norway, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
Apple Vacations has listed different packages and the package’s prices and details. For example, the Melbourne 8 Days 5 Nights trip costs RM9,399, and has listed the tour highlights and each day’s itinerary.
Customer Review
Customers often praise Apple Vacations for their professional and attentive service. Reviews highlight the agency’s ability to provide well-organised and memorable trips, with many customers returning for future travels. Their expertise in handling both standard and complex travel arrangements has earned them a loyal client base.
| Location | Wisma Apple 2nd, 3rd, 4th Floor, 42-2, Jln Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Contact Number | 03-2705 8299 |
| Official Website | https://applevacations.my/en/ |
Golden Destination
Introduction
Golden Destination is committed to delivering quality travel experiences, standing out as a notable travel agent in KL with its unique B2B Travel Wholesale business model. This approach allows them to provide ready-made products and packages to their partners, including smaller agents, enabling them to compete effectively in the market.
Agency Selling Point/Package
Golden Destinations offers a variety of travel packages and services, including:
- Series Tour: Featuring GD Standard and GD Premium options.
- Cruises: Offering unique sea travel experiences.
- Ground Services: Providing local transport and logistic support.
- GD Flight: Flight booking services.
- MICE (Meetings, Incentives, Conventions, and Exhibitions): Specialised services for corporate clients.
- GD Domestic: Focusing on travel within Malaysia.
- Destinations: Highlighting tours to China, Korea, Vietnam, Thailand, and Europe.
For example, the 4D3N Hainan trip has listed the price and trip details on its website.
Customer Review
Golden Destinations is dedicated to customer satisfaction, striving to offer value for money in its products and services. They emphasise an innovative approach, competitiveness in pricing, and ethical business practices. This commitment to quality is reflected in customer reviews that praise their comprehensive and reliable services.
| Location | Wisma New Asia, Jalan Raja Chulan, Bukit Bintang, 50200 Kuala Lumpur, Federal Territory of Kuala Lumpur |
| Contact Number | 03-2144 6801 |
| Official Website | https://www.goldendestinations.com/ |
Parlo Tours
Introduction
Parlo Tours, an award-winning travel agency based in Kuala Lumpur, stands out with its extensive experience in the travel industry. They are committed to offering extraordinary and safe travel experiences, backed by years of expertise. Their innovative and customer-centric approach has established them as a notable travel agent in KL.
Agency Selling Point/Package
Parlo Tours offers a wide range of travel packages, there are different packages provided and listed on its official website.
- Group Tours & Ground Tours: Offering a variety of group and local tours, including Europamundo bus tours and cruises.
- Incredible Destinations: A curated collection of 10 handpicked countries, promising unforgettable experiences and cherished memories.
- Signature Tour Packages: These packages showcase the world’s most sought-after destinations, emphasising immersive cultural experiences and unforgettable journeys.
Parlo Tours has listed different packages and the package’s prices and details. For example, the Switzerland 10D7N trip costs RM13,588 and has listed the tour highlights and each day’s itinerary.
Customer Review
Customers praise Parlo Tours for their well-organised trips, attention to detail, and excellent management of travel arrangements. Testimonials reflect satisfaction with their reasonable prices, especially for air tickets and package tours.
Many customers recommend Parlo Tours for their reliable and value-for-money services, highlighting their ability to handle preferences efficiently and offer great experiences, particularly for destinations like Thailand.
| Location | 72, Jalan Kampung Attap, Kampung Attap, 50460 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Contact Number | 03-2726 6088 |
| Official Website | https://www.parlotours.com.my/ |
Malaysian Harmony
Introduction
Founded on April 17, 1984, as a family business, Malaysian Harmony began as a travel ticketing company associated with Asia Cathay Travel. Now, it has transformed into a full-fledged travel agency, recognized both locally and globally. The company prides itself on being people-driven, ensuring its team is always accountable, reachable, and connected, ready to recommend the best travel experiences.
Agency Selling Point/Package
Malaysian Harmony offers a range of travel services and packages:
- Popular Destinations: Featuring countries like South Korea, Japan, Switzerland, Taiwan, and Türkiye.
- Suggested Tours: Includes diverse options like 4 days in Hong Kong and Macao, a 13-day Silk Road journey, and 7 days in Beijing and Gubei Water Town.
- Wide Range of Services: Apart from tours, they offer ground services, cruise packages, flight ticketing, corporate travel, MICE (Meetings, Incentives, Conferences, and Exhibitions), and travel insurance.
For example, the Europe Trip 9 Days 6 Nights trip didn’t show the packages but listed the tour highlights and each day’s itinerary. It will mention which European country is involved.
Customer Review
Malaysian Harmony’s value proposition emphasises service excellence, innovation, passion, integrity, quality, and accountability. These principles suggest a commitment to providing outstanding customer service experiences, creative solutions, and high-quality services, which likely translates into positive customer feedback.
| Location | 21, Jln Tong Shin, Bukit Bintang, 50200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Contact Number | 03-2145 4226 |
| Official Website | https://malaysianharmony.com.my/ |
Best Holiday
Introduction
Incorporated in 2002, Best Holiday is a licensed travel agency by the Ministry of Tourism and Culture Malaysia (KPL), situated in Wisma Cosway, Kuala Lumpur. As a member of the Malaysia Association of Tour and Travel Agents (MATTA) and the Malaysia Chinese Tourism Association (MCTA), Best Holiday has established itself as a proficient and professional travel consultant in Kuala Lumpur.
Agency Selling Point/Package
Best Holiday offers a wide range of travel packages, including:
- Tour Packages: They offer an array of tour packages to destinations like ASEAN countries, China, Europe, Japan, South Korea, and Taiwan.
- Hotel Booking and Flight Tickets: Specialising in arranging accommodations and flights.
- Service Range: Their services extend to worldwide ticket and hotel reservations, inbound, domestic, and outbound tours, ground tour arrangements, company trips, coach and van rentals, and visa applications.
- Quality Assurance: Best Holiday emphasises on providing high-quality tour products under strict quality control.
For example, Best Holiday has a Mongolia package where 13D12N. It does not list the price but shows the itinerary and the food. The important thing is NO SHOPPING, it has increased most customer satisfaction.
Customer Review
Best Holiday’s commitment to friendly and professional services, combined with its mission to offer the best services and build strong relationships with clients, indicates a focus on customer satisfaction and quality experiences. Most of the customers are satisfied and give a good rating on their Google reviews after the trip.
| Location | Cosway Guesthouse, 3.11-3.15, 3rd floor, Jalan Raja Chulan, Kuala Lumpur, 50200 Kuala Lumpur |
| Contact Number | 03-2141 6333 |
| Official Website | https://www.bestholiday.com.my/ |
GTT (Golden Tourworld Travel)
Introduction
Founded in 1989, Golden Tourworld Travel (M) Sdn. Bhd., popularly known as GTT, has established itself as one of the leading and reputable travel agents in Malaysia. Renowned in both domestic and international travel circles, GTT is recognized by airlines, business travellers, holidaymakers, and travel business associations in multiple countries.
Agency Selling Point/Package
The interface of GTT is user-friendly and clear. It is designed as a book rack and lists all the countries for you to consider.
- Services: GTT offers global and domestic air-ticketing services catering to business travellers and holidaymakers.
- Outbound Package Tours: They organise creative, innovative, and unique outbound package tours, covering fascinating tourist destinations worldwide.
- Incentive Tours, Conventions & Conferences, Exhibitions: Specialising in tailor-made programs for companies, organisations, and the community.
- Individual Travel Programs: GTT provides unique travel programs for Malaysian holidaymakers who prefer a ‘free & easy’ style of holidaying.
- Cruise Liners: Acting as a general sales agency for luxury cruise liners like Royal Caribbean, Celebrity Cruise, and Princess Cruise.
For example, when you choose any one of the countries, it will show all the packages they have and list the price, tour highlights, each day’s itinerary, and the meals.
Customer Review
Customers have praised GTT for its diverse and quality tour experiences. Reviews highlight the excellent service of tour leaders and managers, who go above and beyond in their duties, ensuring hassle-free and enjoyable tours. Customers appreciate the variety of food and good portion sizes provided on tours and commend GTT for its honesty and good pricing.
| Location | 72, Changkat Bukit Bintang, Bukit Bintang, 50200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Contact Number | 03-2118 7288 |
| Official Website | https://book.flipbuilder.com/rickywai/ |
MyZarra Travel & Services
Introduction
MyZarra Travel & Services, more than just a travel agency, prioritises customer satisfaction and needs. With the motto “Semoga berniaga atau beriadah” (Whether for business or leisure), MyZarra ensures that travel becomes more than just a journey, focusing on providing the right deals and high-quality service. Their dedicated team is committed to meeting the diverse travel needs of their clients, making them a standout travel agent in KL.
Agency Selling Point/Package
- International Tours: MyZarra Travel offers unique international tour programs, such as a special 10-day, 7-night winter program covering Istanbul, Bursa, Safranbolu, and Mt. Uludag Ski in Turkey.
- Bali Tours: They provide a 4-day, 3-night Bali tour, available with or without flight inclusion.
- Beijing Tours: Options include 4-day, 3-night and 5-day, 4-night tours in Beijing, with visits to three tourist shops.
Customer Review
Tourists have given positive feedback about MyZarra Travel. They commend the tour guides for being attentive and helpful, treating everyone like family. Customers appreciate the rare itineraries, amazing tour leaders, good food, and great hotels. The energetic and knowledgeable tour guides are also noted for making trips unforgettable and fun.
| Location | 4-2, Jalan Tasik Selatan 3, Bandar Tasik Selatan, 57000 Cheras, Wilayah Persekutuan Kuala Lumpur |
| Contact Number | 03-9057 2324 |
| Official Website | https://www.myzarratravel.com.my/ |
Happy Trails! Malaysia
Introduction
Happy Trails! Asia, founded in 2003, positions itself as a sustainable, adaptable, and passionate destination management company in Southeast Asia. They specialise in operating tours across Indonesia, Bali, Malaysia, Borneo, Singapore, and Brunei. With a commitment to providing great memories, Happy Trails! stands out in the travel industry, especially in Kuala Lumpur, for its innovative and sustainable approach.
Agency Selling Point/Package
- Individual Tours: Offers diverse experiences like island hopping, jungle exploring in Sumatra, and beach club experiences in Bali.
- Group Tours: Experienced in operating group tours with dedicated, multilingual tour leaders.
- Tailormade Tours: Specialises in customising tours to meet specific client needs.
- Elements: Provides various short experiences like fastboats, cycle tours, country hikes, and riding tours.
- MICE (Meetings, Incentives, Conventions, and Exhibitions): A specialised team to manage everything from small meetings to large-scale events in exotic locations.
- Sustainability and Innovation: Focuses on sustainable and responsible tourism, innovative community-based tours, and online platforms for enhanced efficiency and guest satisfaction.
Customer Review
Traveller satisfaction is a key priority for Happy Trails! They have welcomed over 100,000 happy travellers over the years, emphasising their success in providing great experiences. Their approach combines in-depth local knowledge, a strong focus on safety standards, and a commitment to sustainable tourism practices.
| Location | Wisma Central, 147, Jalan Ampang, City Centre, 52500 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Contact Number | 03-2163 1899 |
| Official Website | https://happytrailsasia.com/ |
Easy Europe
Introduction
Easy Europe, with years of experience in the travel industry, specialises in crafting the finest escorted tour itineraries throughout Europe. Known for its personalised and thematic approach, Easy Europe offers immersive travel experiences, ensuring that each journey becomes a cherished memory for travellers.
Agency Selling Point/Package
- Tour Packages: Easy Europe offers 11 distinct packages, including:
- Classic Europe: Best of Austria (Summer & Autumn), Christmas Market (Winter), and Keukenhof (Spring)
- Tours to Greece & Southern Italy; Norway, Sweden, and Finland; Croatia, Slovenia & Balkans; Spain & Portugal; Russia; Germany, France & Switzerland; Best of Iceland; Azerbaijan, Georgia & Armenia.
- Personalized Tour Planning: They emphasise handcrafted itineraries with daily themes, ensuring a unique and engaging experience each day.
- Quality Accommodations: Selections of hotels are carefully chosen for comfort, location, safety, and convenience.
- Culinary Experience: Dining experiences are handpicked to reflect local cuisine and culture.
- Personal Exploration Time: Tours are designed to offer a blend of guided activities and personal time for exploration.
Customer Review
Customers rave about Easy Europe’s immersive European tours. They highlight the tailor-made itineraries that enhance each destination’s charm. The carefully selected accommodations and culturally rich dining experiences receive special praise. Travellers applauding Easy Europe for crafting memorable and enriching European journeys.
| Location | L-3A-5, No.2 Jalan Solaris Solaris Mont Kiara, Mont Kiara, 50480 Kuala Lumpur |
| Contact Number | 03-6419 3520 |
| Official Website | https://easyeurope.com.my/ |
AF Travel
Introduction
AF Travel, a renowned travel agent based in Kuala Lumpur, offers an array of exquisite travel experiences tailored to meet the diverse needs of modern travellers. Known for their exceptional customer service and attention to detail, they provide a seamless journey from the planning stage to the actual trip. Specialising in both domestic and international destinations, AF Travel caters to various travel preferences, from leisurely vacations to adventurous expeditions.
Agency Selling Point/Package
- Customised Itineraries: Tailoring trips to individual preferences, ensuring a unique and personal travel experience.
- Group Tours: Organised tours with a focus on cultural immersion, often at competitive prices.
- Special Deals on Flights and Accommodations: Leveraging partnerships with airlines and hotels to provide cost-effective travel solutions.
- Adventure and Leisure Packages: Catering to different tastes, from serene beach holidays to thrilling adventure sports.
- Expert Guidance and Support: Providing knowledgeable advice and assistance throughout the travel process.
Customer Review
Customer reviews often highlight the efficiency, personalised service, and wide range of options provided by AF Travel. Positive feedback frequently mentions the ease of planning and the quality of accommodations and tours arranged by the agency.
| Location | Second Floor, Bangunan Ming, Jln Bukit Nanas, Wilayah Persekutuan, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Contact Number | 03-2687 9688 |
| Official Website | https://www.aftravel.com.my/ |
How to define a Scammer/ Fake agency?
When searching for a travel agent in KL or exploring the top 10 travel agencies in Malaysia, it’s crucial to identify legitimate businesses. Here’s how I do it:
- Check the Travel Agency License: I always verify the agency’s licence with the Ministry of Tourism Malaysia. This is a crucial step to ensure they are legally recognized and authorised.
- Bank Account Verification: Before transferring any money, I make sure the bank account matches the company’s name. This is a simple yet effective way to avoid fraudulent transactions.
- Social Media Scrutiny: I examine their social media presence for authenticity. A legitimate travel agency in Malaysia will have an active and professional social media profile.
- Website Check: I always scrutinise their website for professionalism and credibility. A genuine agency will have a well-maintained and informative site.
- Customer Review Analysis: I research customer reviews. It’s important to discern if the comments are from real customers. This gives insights into their service quality and reliability.
In my experience, these steps are vital in distinguishing a trustworthy travel agency in Malaysia from a potential scammer.
Conclusion
Exploring the top 10 travel agencies in Malaysia reveals a remarkable range of services catering to diverse travel needs. Each agency, from the eco-friendly Happy Trails! to the luxurious Golden Destination, offers unique experiences.
Apple Vacations stands out as my top pick. Their comprehensive and well-organised travel packages, combined with a strong reputation for quality service, make them an ideal choice for anyone seeking memorable travel experiences. Whether you’re in Malaysia or planning a trip from afar, Apple Vacations exemplifies the excellence expected from a leading travel agency in Malaysia.
FAQ
Is it cheaper to travel with a Travel Agent?
Yes. Travel agents can access deals and bulk rates that aren’t available to the public. Plus, they can bundle services like flights, hotels, and tours, which can lead to savings.
How do I choose a good travel agency?
Look for agencies with good reviews, reliable customer service, and a range of services. Ensure they are licensed and ask about their experience with your desired destination.
How do I know if I need a travel agent?
Consider using a travel agent if you’re short on time, planning a complex trip, or looking for expert advice and exclusive deals.
What are the important factors of a travel agency?
- Expertise
- Range of Services
- Customer Service Quality
- Pricing Transparency
- Strong Industry Relationships
How do you negotiate with a travel agency?
Be clear about your budget and preferences. Ask about alternative options or packages, and don’t hesitate to inquire about any special deals or discounts they might offer.
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